Policy Scope
This policy applies to all drop-shippers utilizing KUNHIVE’s platform (www.kunhive.com). It outlines procedures for returns, refunds, and reshipments, excluding cases arising from customer preference errors (e.g., incorrect size/color selection).
Eligibility Criteria
KUNHIVE offers a 7-day post-delivery window for claims related to:
Missing/Damaged Items: Requires proof of customer refund and product defect evidence (photos/videos + shipping labels).
Delivery Failures: Redelivery available within 7 days for USD 15/parcel (updated address required).
Customized Products: Non-refundable post-payment, except for confirmed manufacturing defects.
Key Exclusions
Force majeure events (natural disasters, strikes, war).
Remote area/PO box deliveries.
Unbranded shipping services exceeding 35-day transit during peak seasons (Sep–Feb).
Scratches/dents on non-functional parts; glass/ceramic item damages.
Processing Guidelines
Refunds
Issued via original payment method within 7 business days.
Seller responsible for payment provider fees.
Reshipments
Approved requests processed within 3 business days.
Shipping method determined by KUNHIVE; tracking details provided.
Address Discrepancies
End-customer address as recorded in KUNHIVE’s system takes precedence.
Address changes invalid after payment; claims require proof of non-delivery.
Special Circumstances
Customized orders: Remake option only for quality issues.
Force majeure: No liability for delays/disruptions.
Final Provisions
KUNHIVE reserves the right to deny claims for refused parcels or unlisted scenarios. Remote area definitions align with logistics provider guidelines.
